Customer chat
DJINN + WhatsApp
Customer conversations with the company's memory behind them, and a human holding the send.
Built and wired during onboarding, scoped to your workspace.
How it connects
01
Business API, one number
A Business API number and a webhook. Everything behind the channel layer — memory, routing, approvals — is already built and shared with every other channel.
02
Reply drafts, not autoresponders
An autoresponder that is wrong in front of a customer costs more than it saves. DJINN drafts with full account history; a person sends.
Documents
WhatsApp setup and reference.
Setup steps, scopes, and the policy boundaries that govern this connector. Sent by email — leave an address and we send them manually, same as the handbook.
- SetupBusiness API onboarding
- ReferenceEscalation and handoff rules
Want WhatsApp wired into your own company brain?